Employment History

Office Administration / Secretary

• Website and social media management, including development of multiple WordPress websites with membership and directory functionality, Humanitix and Mailchimp integration; data entry and maintaining the database of members; keeping information and the calendar up to date.
• Arrange and prepare the monthly Council and other meetings, including sending out notices and reminders, assisting the President/Chairperson to prepare the Agenda, taking and dispersing minutes.
• Engage with members of the organisation and members of the public in a friendly, caring and diplomatic manner.
• Attend to correspondence and ensure that all documentation is properly filed.
• Organise activities and events as required by the President and/or the Council.
• Assist with the preparation and publishing of the quarterly news bulletin online and organising hard copies to be printed, collected and mailed out to members.
• Manage, publish and email advertisements, news updates and reminders of events and activities.
• Maintain all documents and records and registers of the Association and lodge documentation as required with DMIRS and the state and national libraries.
• Manage subscriptions and invoicing, and maintain accurate financial records.
• Arrange payments of outgoing expenses, including wages and superannuation.

Managing Director / Practitioner

• Full human resource management including hiring of staff, providing training, paying wages, tax and superannuation and managing leave.
• Produced comprehensive training manuals for staff to cover all aspects of managing reception and making sales, including use of all equipment and software.
• Full customer service & reception duties of answering emails and phone calls from clients and sales customers, making appointments, conducting sales, providing after sales support, managing inventory, ensuring full accounting in Saasu up to date and cash register reconciled daily.
• Liaised with external stakeholders including accountants, property managers and local council.
• Developed and maintained own websites with integrated e-commerce solutions, and set up multiple email accounts in GSuite.
• Managed all marketing, including social media and development and maintenance of websites.

Studio Management & Private Music Education

• Conducts individual lessons in piano. electronic organ and theory of music to students of all ages.
• Prepares students for examinations up to Diploma level and performance opportunities.
• Full studio management including accounting, scheduling and regular communication with students and families.
• Manages marketing including website development and maintenance and social media.

Previously taught music privately on a mobile basis from 1997 - 1999 and in 2004.

Senior Web Developer & Information Architect

• Responsible for the full project management of website development projects, both completely new builds and redevelopment of existing sites.
• Liaised with clients throughout the entire development cycle, starting with a needs analysis and scope.
• Undertook comprehensive site audits of existing websites to develop an information architecture plan.
• Procured domain names and set up email and website hosting.
• Built and maintained websites in raw XHTML / PHP and/or WordPress.
• Managed database development and testing.
• Managed the Go Live process to ensure a seamless transition from the old website to the new one with no Page Not Found errors and no downtime.
• Provided ongoing maintenance and support of websites and email accounts.
• Assisted with social media account set up as required.
• Managed all the financial aspects including invoicing, account keeping and GST reporting.

Information Architect / Project Manager (University Web Project)

• Project management of website development projects with very tight development timelines.
• Liaised with clients through the entire development cycle.
• Completed comprehensive site audits of each website and developed an information architecture plan.
• Managed designers and programmers assigned to the sites to ensure timely project completion.
• Built and maintained websites in the MySource2 CMS with occasional maintenance in Joomla and WordPress.
• Conducted thorough user acceptance testing throughout to ensure target audience navigated the sites as expected.
• Managed the Go Live process to ensure a seamless transition from the old website to the new one with no Page Not Found errors and no downtime.

Multimedia Programmer (Centre for Learning Technology)

Quality Assurance Analyst / Programmer

Quality Assurance:

• Created & maintained an online Source Document Library to manage document control.
• Programmed & maintained Problem Tracking and Change Management databases.
• Wrote test scripts and performed system and interface-to-interface testing for all JDV applications and websites.
• Authorised Change Requests as Technical Authority.
• Documented IT procedures & processes.
• Maintained secure online list of logins & passwords given to clients.
• Liaised with clients regarding JDV QA testing and user acceptance testing outcomes.

Software Development:

• Developed procedures, packages and triggers in Oracle PL/SQL for online share-trading applications.
• Liaised with clients regarding development requirements.

Training Courses Completed:

• Introduction to Oracle: SQL & SQL*Plus
• PL/SQL Fundamentals
• Certified HTML Developer

ISO9001 Quality Assured Computer Support

• Installed, maintained and supported computer and network hardware and software.
• Resolved computer and network problems, including phone support on the customer support desk.
• Assisted in the running, scheduling and monitoring of operational and other standard jobs.
• Liaised with Information Technology Services clients regarding desktop supporting requirements.
• Ensured recorded details for Westrail's network, computer asset register, problem recording system and outsourced work were up to date.
• Created and maintained Information Technology Services procedures and standards.

Systems Administration

• Introduced a computerised system to the practice (Medical Windows) which had previously been purely paper-based.
• Made purchasing decisions for computer hardware & software.
• Maintained surgery computer hardware and software.

Medical Reception

• Answered telephones, making patient and drug company representative appointments with doctors, and arranged appointments with specialists or taxi transport on behalf of patients.
• Processed Medicare vouchers and patient accounts.
• Liaised with patients, lawyers and insurance companies in relation to Personal, Motor Vehicle Accident and Worker's Compensation claims.
• Sterilised medical instruments.
• Performed office duties, including opening and closing the surgery and refilling supplies in treatment rooms.
• Created and maintained confidential patient records, including pathology and test results.

Training Courses Completed

• Australian Red Cross First Aid